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Privacy Policy

Ultravision (“we,” “us,” or “our”) is committed to protecting the privacy of individuals and ensuring that personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with the applicable data protection laws in the United Arab Emirates.

1. Scope

This Privacy Policy applies to all users of our services and visitors to our website (https://ultravisionmedical.com). It governs the processing of personal data collected through our digital platforms, customer communications, and business operations.

2. Information We Collect

a. Information You Provide

  • Name, email address, and phone number

  • Job title and organization

  • Purchase details, service inquiries, and training requests

  • Any other information you voluntarily submit through our website or correspondence

b. Information Collected Automatically

  • IP address and browser information

  • Website usage statistics and device data via cookies and similar technologies

3. How We Use Your Information

We use your information to:

  • Provide and maintain our medical equipment and services

  • Respond to inquiries and support requests

  • Process transactions and deliver orders

  • Improve our website and customer experience

  • Comply with legal and regulatory obligations

  • Send updates, product information, or marketing (where consented)

4. Legal Basis for Processing

We only process personal data when we have a legal basis to do so, including:

  • Your explicit consent

  • Fulfillment of a contract or service request

  • Compliance with legal requirements

  • Our legitimate business interests that do not override your privacy rights

5. Sharing Your Data

We do not sell or rent your personal data. However, we may share your information with:

  • Service providers performing work on our behalf (e.g., logistics, IT support)

  • Regulatory bodies if required by UAE law

  • Internal departments within Ultravision for business operations

6. International Data Transfers

Where your data may be transferred outside the UAE, we ensure it is protected through legally recognized safeguards and contractual commitments that meet PDPL standards.

7. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected, or as required by applicable law. When no longer needed, data is securely deleted or anonymized.

8. Data Security

We implement industry-standard technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, loss, or alteration.

9. Your Rights

Under the PDPL, you have the right to:

  • Access your personal data

  • Request corrections or updates

  • Request erasure (subject to legal limitations)

  • Object to certain processing activities

  • Withdraw your consent at any time

  • Request a copy of your data in a portable format

To exercise your rights, please contact us at: [email protected]

10. Children’s Privacy

Our services are intended for professional use and are not directed at individuals under 18. We do not knowingly collect personal data from minors.

11. Changes to This Policy

This Privacy Policy may be updated periodically. We recommend reviewing it regularly for any changes. Continued use of our services constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please email us at:
[email protected]